New Brunswick Social Policy Research Network

Fulfillment, Client Relations Coordinator – OpenNorth

Are you passionate about increasing citizen participation in democracy? Want to be part of a dynamic team in the fast-growing field of open government and citizen engagement? Open North has an opening for a detail-oriented individual who is obsessed with client satisfaction and comfortable in a technology-based environment to coordinate the launch customized online engagement websites for governments, school boards, non-profits and others, using its Citizen Budget application.

The successful candidate is able to work independently, has superb customer relations experience and strong attention-to-detail. Also important, is a positive, problem-solving attitude and the ability to thrive in a fast-paced, dynamic environment. Strong listening ability, team-work, and communication skills are also highly desirable traits.

Key responsibilities:

The successful candidate will work with Open North’s clients, developers and business manager to build customized Citizen Budget online budget consultations. Specifically, you will be guiding clients through the fulfillment process, suggesting improvements to the design of the questionnaire and the choice of questions, setting up the online consultation, acting as the primary contact for their questions and requests, and advising on best practices to achieve a successful consultation. The selected candidate will be fully trained on how to build online budget consultations.

In terms of project coordination, in addition to the fulfillment process for Citizen Budget you will use your expertise to support other data and technology initiatives operated by Open North, such as online policy development consultation, predictive analysis tools, etc. You will be responsible for drafting technical proposals with contract developers.

Required qualifications/experience:

• Extensive client-facing experience

• Basic knowledge of CSS/HTML

• Good interpersonal skills

• Fluent in English

Desirable experience:

• Project management experience

• Basic knowledge of JavaScript

• Experience working with municipalities or government clients

• Experience in tech, and public and nonprofit sectors

• Interest in civic technology, open government, democracy

• Fluent in French


Open North is based in Montreal, Canada and will be accepting applications for telecommuting.

About Open North:

Open North is a Canadian not-for-profit social enterprise based in Montreal, specializing in open data and the development of online tools that promote civic engagement, transparency and accountability. Open North works with governments, media and civil society to connect citizens and decision-makers and to provide citizens with the information and tools they need to track and influence the decision-making processes of government. Within a short period, Open North has established itself as a leader in open government and open data and online budget consultations.

Its highly-innovative and interactive budget consultation tool, Citizen Budget, is used by municipalities across Canada, the United States and internationally. Citizen Budget is open-source, scalable, customizable and highly-effective tool that is re-inventing the budget consultation sphere. Citizens enjoy the ease with which they can provide their opinions while cities and other organizations reap valuable feedback and improved stakeholder relationships. Customizable according to the needs of the organizations that use it, Citizen Budget allows them to consult their stakeholders on a variety of budgetary activities of their choice.

Open North’s activities further its social mission to increase government transparency and to educate and empower citizens to exercise their political influence and participate actively in decision-making processes.

For more information about Open North, visit

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